Refund Policy

Tickets and Confirmation
– After successfully completing checkout on the website. (nationwidecitytocity.com), the customer will receive confirmation in the form of an E-ticket via email.
– Tickets are valid for the date and time stated on the ticket.
– Customers should arrive at the terminal 30 minutes prior to departure time.
– Customers must present a printout of the E-ticket or confirmation email along with a valid photo ID at boarding.

Rescheduling and Confirmation Policy
– Tickets cannot be canceled but they can be rescheduled.
– Customer should respond to the confirmation email received at the time of booking, requesting a reschedule prior to the travel date on the ticket.
– Customer can request a reschedule on the date of of the trip providing that it’s done before the schedule departure time. A ticket becomes null and void if the company is not notified about the cancellation/rescheduling prior to the scheduled departure time on the ticket.
– Tickets are transferable by ticket owners up to the day of travel. Ticket owners should respond to email confirmation indicating the details of the transfer or the transfer recipient should present the email confirmation and a valid photo ID to the office at the time of travel.
– Refunds are permitted solely on the basis that the carrier is unable to operate its services as scheduled. Full refunds are processed within 24- 48 hours after the request for refund is received.
– Duplicate bookings are non-refundable as those seats will have been removed from sales inventory, save and except those caused by system errors. Customer should respond to the confirmation email prior to the departure date, providing details surrounding the duplicate booking.
– The carrier is not responsible for delays caused by conditions beyond its reasonable control, including but not limited to accidents, road conditions, traffic congestion, or weather conditions.

-All requests for rescheduling, transferring, or canceling tickets must be submitted via email.

-Rescheduling or ticket transfers are subject to the carrier’s availability.

-A rescheduling fee of 300 JMD will apply to all tickets changes.

TERMINALS
1. 2 Chelsea Avenue, New Kingston
2. Angels, Spanish Town
3. Boot Service Station, Drax Hall
4. Juicy Patties, Runaway Bay
5. Glistening Waters, Falmouth

6. Sangster International Airport
7. 18 Queens Drive, Concourse Plaza, Montego Bay
8. Total Gas Station, Manchester Avenue, May Pen
9. Rubis Gas Station, Caledonia Road, Mandeville

DESIGNATION STOPS
1. Portmore Bypass (Mandella Highway)
2. Texaco Gas Station (Washington and Molynes Road Intersection)
3. Boot Service Station, Dunrobin

HOTELS
Runaway Bay Hotels
Trelawny Hotels
Montego Bay Hotels

OCHO RIOS HOTELS (RIU Hotel and Sandals Hotel)

If the customer’s pickup or drop-off location is not listed among the company’s terminals, partner hotels, or designated stops, the company reserves the right to cancel the reservation without issuing a refund.