Refund Policy

Tickets and Confirmation
– After successfully completing checkout on the website (nationwidecitytocity.com), the customer will receive confirmation in the form of an E-ticket via email
– Tickets are valid for the date and time stated on the ticket
– Customers should arrive at the terminal 30 minutes prior to departure time
– Customers must present a printout of the E-ticket or confirmation email along with a valid photo ID at boarding

Rescheduling and Confirmation Policy
– Tickets cannot be canceled but they can be rescheduled
– Customer should respond to the confirmation email received at the time of booking, requesting a reschedule prior to the travel date on the ticket
– Customer cannot request reschedule on the date of or after the day of travel
– Tickets are transferable by ticket owners up to the day of travel. Ticket owners should respond to email confirmation indicating the details of the transfer or the transfer recipient should present the email confirmation and a valid photo ID to the office at the time of travel
– Refunds are permitted solely on the basis that the carrier is unable to operate its services as scheduled. Full refunds are processed within 24- 48 hours after the request for refund is received
– Duplicate bookings are non-refundable as those seats will have been removed from sales inventory, save and except those caused by system errors. Customer should respond to the confirmation email prior to the departure date, providing details surrounding the duplicate booking
– The carrier is not responsible for delays caused by conditions beyond its reasonable control, including but not limited to accidents, road conditions, traffic congestion, or weather conditions